End-User License Agreement and Terms of Use

One Integration installs and supports restaurant technology, including point-of-sale networks, wireless, cameras and access control. The Service is the system we use to receive service requests, schedule technicians, record the work, quote, invoice and take payment, and to let our clients follow that work.

The installation and support work itself is covered by the quote, service agreement or invoice for that work. Where one of those documents conflicts with this agreement about the work, that document applies. This agreement applies to the use of the software.

• Staff and technicians of One Integration, with an account we created for them.
• Contacts of our clients, who sign in to the client hub with a one-time link sent to the email address or mobile number we have on file.
• Anyone who receives a link from us to a quote, an invoice, a booking page, a review page or an email preferences page.

You must be at least 18 years old. The Service is for business use and is not directed to consumers or to children.

We give you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended purpose: doing business with One Integration, or working for One Integration. We keep all other rights.

You may not copy, resell or sublicense the Service; reverse engineer it except where the law allows this despite this restriction; use it to build a competing product; or remove any notice from it.

• Keep your password and any sign-in link private. A sign-in link works once and expires shortly after it is sent.
• Do not share links to quotes, invoices or the client hub outside your company. Anyone who has the link can open the page.
• Tell us at once if you think someone else has used your account or a link sent to you.
• You are responsible for what is done through your account or your links until you tell us.

You agree not to:

• use the Service in a way that breaks the law or the rights of others;
• try to reach data, accounts or systems you are not allowed to reach;
• test or probe the Service for weaknesses without our written permission;
• send malware, or overload or disrupt the Service;
• use automated tools to collect data from the Service, other than through an API key we issued to you;
• submit content that is false, abusive or infringing, or that contains payment card numbers, passwords or government identifiers in free-text fields.

You keep ownership of what you send us, such as service requests, photos, documents and messages. You give us the right to store, process and display it as needed to provide the Service and the work you asked for, and to keep records of that work.

You confirm that you have the right to send it to us, including any personal information about your employees or others that it contains.

If you give us a mobile number, or text or call our service number, you agree to receive text messages and calls from us about your service requests, visits, quotes and invoices, and, where you have agreed, occasional requests for a review.

• Message frequency varies with the amount of service activity.
• Message and data rates may apply.
• Reply STOP at any time to stop text messages. Reply START to receive them again. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Calls to our service number may be recorded or transcribed, and voicemail is transcribed, so that a service ticket can be opened.

Consent to receive text messages is not a condition of buying anything from us. If you stop text messages we will reach you by email or phone instead.

Text messages and calls to our service number may be answered first by an automated assistant that uses artificial intelligence. It asks for the details needed to open a ticket and may suggest simple troubleshooting steps. It identifies itself as an assistant, and you can ask for a person at any time.

The assistant can make mistakes. Do not rely on it for safety matters. In an emergency involving danger to people or property, call 911. For an urgent service problem, call our office.

When you approve a quote, sign for a completed visit or accept a booking through the Service, you agree that your electronic signature or approval has the same effect as a signature on paper, and that we may keep the record in electronic form. We record the name entered, the time and the network address used.

You confirm that you are authorized to approve quotes and work for your company. A booking made online is confirmed only when the Service or our office tells you so.

Invoices are payable under the terms shown on them. Online payments are processed by Stripe. We do not receive or store your full card or bank account numbers. If you choose to save a payment method, Stripe stores it and we store only a reference to it.

A convenience fee for card payments, where one applies, is shown before you pay. You authorize us to charge a saved payment method only where you have agreed to that.

The Service works with services from other companies, including Intuit QuickBooks Online for accounting, Stripe for payments, Twilio for text and voice, Resend for email, Google for maps and contacts, and Anthropic for the automated assistant. Their own terms apply to their services. We are not responsible for their services, and an outage on their side may affect the Service.

QuickBooks and Intuit are trademarks of Intuit Inc. The Service is not endorsed or certified by Intuit.

Our Privacy Policy explains what information we collect and how we use it. It is part of this agreement.

We work to keep the Service available, but we do not promise that it will be uninterrupted or free of errors. We may change, suspend or end any part of it. The Service is not a monitored alarm or life-safety service.

The Service, including its software, design and content other than your content, belongs to One Integration and its licensors. If you send us suggestions, we may use them without obligation to you.

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Warranties on equipment and installation work are those stated in the quote or service agreement for that work.

To the fullest extent the law allows, One Integration is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the Service.

Our total liability for claims arising from the Service is limited to the greater of the amount you paid us for the work the claim relates to in the twelve months before the claim, or one hundred US dollars. Nothing in this agreement limits liability that cannot be limited by law.

You may stop using the Service at any time. We may suspend or end your access if you break this agreement, if your relationship with our client ends, or if needed to protect the Service or others. Sections that by their nature should continue, including sections 6, 14, 15, 16 and 18, continue after access ends.

This agreement is governed by the laws of the State of California, without regard to its conflict of law rules. The courts located in San Diego County, California have exclusive jurisdiction over disputes about this agreement, and you consent to them.

We may update this agreement. The date at the top shows when it last changed. If a change is material we will tell you through the Service or by email. Using the Service after a change means you accept it.

If part of this agreement cannot be enforced, the rest still applies. Our not enforcing a term is not a waiver of it. You may not transfer this agreement without our consent. This agreement, the Privacy Policy and any quote or service agreement between us are the whole agreement about the Service.

Questions about this agreement:

• One Integration
• 3231 Ocean Front Walk, San Diego, CA 92109
• Email: support@oneintegration.local
• Phone: +16195550100